HAROAH Co., Ltd. Privacy Policy
HAROAH Co., Ltd. (hereinafter referred to as "the Company") considers the protection of personal information to be an important responsibility when conducting its business of planning, research, development, design, manufacturing, sales, maintenance, leasing, rental, import and export of computer software and hardware, as well as providing consulting services related thereto.
Our basic policy is to respect user privacy and handle necessary information only to the extent necessary for the purpose of use, even when our technology is used by manufacturers, service providers, users, or other related parties.
Scope of application
This policy applies to the handling of personal information on our official website, in response to inquiries, in proof-of-concept (PoC) projects, and in the services, software, hardware, and related support services that we provide or are involved in.
When our technology is used within the services of manufacturers, service providers, retailers, facility operators, payment and point service providers, etc., the privacy policies and terms of service of those respective companies may also apply.
Information to obtain
Our company may acquire the following information to the extent necessary to achieve the purpose of use.
(1) Information regarding your inquiry: Name, email address, company name, inquiry details, and history of contact with our company.
(2) Information related to demonstration and service provision: Service user ID, terminal identifier, device and sensor identification information, communication logs, time, error information, records of events such as authentication and payment, and information related to the usage environment.
(3) Information regarding corporate transactions: Name, department, position, company name, contact information of the person in charge at the business partner, and information regarding contracts, negotiations, billing, and support.
(4) Information regarding website usage: Access date and time, IP address, browser and device information, cookies and other online identifiers. However, we do not collect this information for the purpose of tracking web behavior across the web or creating detailed advertising profiles of users.
Information that will not be acquired or will be handled in a limited manner
Our company does not collect personal information that is not necessary for providing our services.
Our company does not automatically acquire facial images, facial features, fingerprints, voiceprints, or other biometric information. If it becomes necessary to handle information that may fall into this category in a particular service in the future, we will explain this clearly to users in advance and obtain their necessary consent and follow other lawful procedures.
We do not track user behavior or create personalized profiles for advertising or promotional purposes beyond what is necessary for service provision, security, quality improvement, and legal compliance.
Purpose of use
Our company will use the information we obtain for the following purposes:
(1) For the provision, operation, maintenance, and support of our services, software, hardware, and proof-of-concept (PoC) projects.
(2) For the purpose of verifying, improving, and conducting research and development on the feasibility, quality, stability, and safety of communication in interference environments.
(3) To detect and prevent misuse, impersonation, malfunctions, cyberattacks, and other security risks.
(4) For inquiries, requests for materials, business negotiations, contracts, invoices, and communication regarding recruitment and collaboration.
(5) To comply with laws, contracts, regulations, and requests from courts and administrative agencies.
(6) To use for service improvement, research and development, and quality improvement after statistical analysis, anonymization, or processing into a form that does not identify individuals.
(7) To use or provide to the extent necessary for providing point services, benefits, linked services, and other services selected by the user, only if the user has explicitly given permission.
Third-party provision/shared use/consignment
We will not provide personal data to third parties except in the following cases:
(1) When the person has given their consent.
(2) When we have a business outsourcing partner handle the information to the extent necessary for the provision of services, maintenance, cloud operation, payment processing, identity verification, security measures, and handling inquiries.
(3) When providing information to a manufacturer, service provider, facility operator, payment/point service provider, etc., to the extent permitted by the individual.
(4) When required by law, or when necessary to protect a person's life, body, or property, or in other cases permitted by law.
When a service provider offers point services, promotions, or member benefits, we will not provide personal information to the service provider beyond the scope of the individual's consent. Furthermore, we will not use personal information acquired and managed under the service provider's jurisdiction for our own purposes.
Manufacturer-servicer-user relationship
Our technology may be used within the services of manufacturers, service providers, facility operators, and other businesses. In this case, we may handle personal information for our own purposes, or we may handle information on behalf of or under contractual instructions from other businesses.
When we handle information based on outsourcing or contractual instructions, we will handle the information only to the extent necessary, in accordance with the contract and applicable laws. Users should also review the privacy policies of the manufacturers, service providers, facility operators, etc., that provide the services.
Even with B2B2C services, our company will not disregard the privacy of individual users and will clarify the flow of information, its purpose of use, and the scope of provision as much as possible.
Cookies, online identifiers, fingerprinting
Our website may use cookies or similar technologies to display the site, maintain security, respond to inquiries, and understand usage patterns.
Our company does not engage in fingerprinting, which involves combining browser and device information to continuously and cross-platformly track users on the web.
When implementing access analysis tools, we will clearly display information such as the tools used, the information collected, the purpose of use, and how to disable them.
Safety management measures
Our company will take necessary and appropriate security measures to prevent the leakage, loss, damage, alteration, unauthorized access, and misuse of personal information.
Security management measures include access control, authentication, protection during communication and storage, log management, contractor management, employee training, and the development of incident response procedures.
Storage period
Our company will retain personal information only for the period necessary to achieve the purpose of use, the period required by law, or the period required by contract.
Logs and verification data obtained during demonstrations, proof-of-concepts, etc., will be deleted, anonymized, or processed in a way that prevents the identification of individuals, taking into account the purpose of the verification, contracts, laws and regulations, and research and development needs, if they are no longer needed.
Provision to a third party located abroad
Our company may provide or entrust personal data to businesses that handle it outside of Japan in order to use cloud services, security services, support tools, etc.
When providing personal data to a third party located abroad, we will comply with the Personal Information Protection Act and other applicable laws and regulations, and will take necessary measures such as providing information, obtaining consent, implementing contractual protections, and other necessary actions.
The individual's rights
Individuals may request, in accordance with the law, notification of the purpose of use, disclosure, correction, addition, deletion, suspension of use, erasure, suspension of provision to third parties, and disclosure of records of provision to third parties, etc., regarding their personal data held by our company.
If we receive such a request from the individual or their representative, we will verify their identity and then respond in accordance with the law.
Information about minors
If a minor uses our services, we may, if necessary, obtain the consent of their parent or other legal guardian.
We handle information about minors with particular care, depending on the nature of the service, the age of the user, and the content of the information obtained.
Policy changes
We may revise this policy in accordance with changes in our services, laws and regulations, business operations, and personal information handling practices. In the event of significant changes, we will notify you through our website or other appropriate means.
Contact Us
For inquiries regarding the handling of personal information, requests for disclosure, complaints, or consultations, please contact us via the inquiry form on our website or through the contact point designated separately by our company.
HAROAH Co., Ltd.
Location: 3-15-5 Toyosaki, Kita-ku, Osaka City, Osaka Prefecture
Contact information: Contact form on the official website